• Returns are handled on a case- by -case basis, whereas ZELLY VIBES STORE is found at fault for the return and/or refund.

    Not all orders are eligible for a return or refund. Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you. Original Shipping charges are non-refundable. Postage is to be paid by the customer and must include a tracking number.