If you'd like to exchange your Dishy Bae order for a different style or color, please fill out the Reason For Inquiry and select Exchange Request.
You must request for an exchange from our Reason for Inquiry section within 10 days of your order being marked as delivered according to our courier service.
Please note, you will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen, or undelivered parcels.
RETURNS / REFUNDS
Before shipping and item back to us, you must request a return authorization number (RA#) from our returns department within 10 days of receiving your order.
To do this, please head to our contact page and select "Return Request" as the reason for inquiry.This will ensure our returns department receive your request, rather than our customer care team. Make sure you include your order number in your e-mail so that we can process your return quickly for you.
Returns are handled on a case- by -case basis, whereas Dishy Bae is found at fault for the return and/or refund. Not all orders are eligible for a return or refund.Returns that are eligible for a refund will be given store credit and will require a handling & processing fee of 20% of the total order value, which will be deducted from the amount to be refunded to you. Original Shipping charges are non-refundable. Postage is to be paid by the customer and must include a tracking number.
Start your return by:
1. Go to our Contact Page
2. Choose "Exchange Request" or "Return Request"for your reason for inquiry
3. Write product information of returning item(s) and reason
4. If approved, we will email you your RA# & return Address
5. Purchase postage, with tracking , at any desired post office and reference your RA#
We do not allow returns or refunds for the following:
-Products received without an authorized RA#
-Products purchased during promotional sale period
-Products received in a condition other than their original condition
-Products without their tags attached
-Products that appear worn or smell of perfume, deodorant, or tan
-Products that are marked or damaged in any way
-Orders in which addresses are added incorrectly by the customer
-Orders in which the customer forgot to enter their promotional code
Our Returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
Where is my refund?
We will process the refund to your original form of payment within (2) business days we receive your Dishy Bae return.
Once we process the return and send you a confirmation e-mail your refund will be issued as soon as possible. The timeframe depends on the payment method.
-Credit Card or Debit Card refunds may take up to 5 business days to post to your bank, then up to 2 billing cycles to appear on the bank statement.
-PayPal refunds may take up to 7-10 business days to post.
Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card, debit card, or Paypal account up to the original amount charged.
Store Credit will be emailed to you via original e-mail provided as a coupon code. Store Credit cannot be transferred to another person or account. Please treat store credit like cash. Any purchase amounts that exceed the value of the Store Credit will rewire an additional method of payment for the remainder balance due. Store Credit never expires. Store Credit is provided in U.S dollars. Your use the Store Credit constitutes your agreement to our terms.
THE WRONG ITEM SENT
We apologize for the mistake. You must request for an exchange from our exchange department within 10 days of your order being marked as delivered according to our courier service.
An Order cannot be cancelled once it has been packed for shipment. We are unable to change the shipping address or cancel an order once it has been shipped. Orders canceled before they have been packed will receive a full refund in the form of store credit.
If you believe an item you've purchased is faulty, head to our Contact Page and select " Exchange Request" from the drop down menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. You submit this request within 10 days from your order being marked as delivered according to our courier service.
EXTENDED RETURNS- HOLIDAY ORDERS
If you make a purchase as a gift for Christmas from 1 December to 19 December you are more than welcome to return your order up until 31 January.
All sale items and personalized items are FINAL SALE.
Please Read Carefully:
After checkout, once the order is confirmed we will send you a notification as soon as the item is shipped with tracking, if available.
Please typically allow 3-5 business days for order processing & fulfillment.
Please typically allow 10-21 Business Days for Order Delivery
Due to the high demand for items, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.
Shipping times vary globally. All times below are estimates:
USA/AUSTRALIA/NEW ZEALAND: 1-3 weeks (approx. 10-20 business days)
CANADA: 2-3 weeks (approx. 10-24 business days)
EUROPE: 2-3 weeks (approx. 14-28 business days)
UK: 3-4 weeks
Other: Location dependent
Please note that we do not have control over shipping times or delays. If you have questions about your delivery status, please do not hesitate to Track Your Package or Contact Us.
Please note that we do not have control over shipping delays. Possible reasons for delay include:
1. The parcel is awaiting customs inspection in your home country
2. The parcel is awaiting space availability on the shipping aircraft.
3. Parcel simply needs time to go through the system - some cities take longer to process items than others
DELIVERY & TRACKING
DISHY BAE processes orders on week days (Monday-Friday, excluding holidays). Although most items purchased will be processed within 3-5 business days of the order, it can take up to maximum of 7 days. Once your order is fulfilled, you will receive an e-mail confirmation with tracking information (if applicable ) once your order has shipped please allow 10-21 business days for delivery of your order.
Please Note: Tracking Numbers are NOT mandatory and instead are provided as a courtesy to our customers.
RETURNS & REFUNDS
DISHY BAE offers returns, exchanges, and refunds on a case by case basis.
DISHY BAE is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
Please note: Delivery estimates do not include delays caused by customs.
All orders are processed in USD at the most current exchange rate.
Some of our orders may be shipped separately. If you have ordered multiple items and have not received all the items within the allowable timeframe; please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your order.
If an error such as an incomplete address is made during the input of your order in the checkout process, Dishy Bae has the right to charge a $4.00 fee for all U.S orders and $10.00 fee fo all international orders in the circumstance of a parcel requiring to be re-shipped.
CANADA POST STRIKE
In the event of a Canada Post Strike, all Canadian orders will be processed awaiting fulfillment when the shipping option becomes available. If you place an order with a Canadian Shipping Address, our support team will contact you via email for further instructions. Please note, all wait times and delays occurred as a result of the Canada Post Strike do not fall within the allowable timeline outlined above in our shipping times.
CHINESE NEW YEAR
Please note, due to the Chinese New Year all orders placed on after January 25th will be processed, however will not begin shipping until February 15th. This may cause delays for your order, if you have any questions, please contact us.
Please note: We are not responsible for any lost, stolen or damaged shipments. all shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Dishy Bae will not be held responsible for delivery times estimated by any third party services used.